The purpose of this communication is to provide you with an update regarding an improved supply outlook.

 Since the down scaling of the Pan-European operations and implementation of the special ordering measures, announced on 20th March, we have been working with TME to improve the supply of parts to the network in readiness for a gradual restart of ‘normal’ After sales operations.

Our priority has been the safety of our employees, with many countermeasures now implemented to ensure workplace distancing can be fully respected,
as our parts and logistics operations return to an increased level of activity.

Following last week’s parts update, a number of partners have confirmed that they have reassessed their staffing levels and business operations,
now deciding to lift some of the after sales restrictions they had implemented.

We recognise the current restrictive parts ordering process needs to be eased and certainly as lockdown measures begin to relax across Europe,
the demand for parts may be greater than supply currently allows.

I am pleased to announce that from Monday 27th April (and applicable to orders placed from Friday 24th April) we will move a step closer to a “normalised” parts distribution operation. This will mean that the movement of parts and accessories will be able to flow more freely from Europe to Toyota Parts Lutterworth and onwards.

This policy has been released to all of Toyota and Lexus Dealer partners and we are starting to experience an increasing number of dealers open their parts operations.  Our priority has been the safety and well-being of our customers and staff members, so kindly request that you are patient as they develop safe methods of working in the new normal.

In support of this, we will continue to operate the current central parts service, should you require assistance identifying an operational localised Genuine Toyota and Lexus parts supplier, please contact.  PARTS-TOYOTA-LEXUS@MSXI.COM with details of your needs and location and we will swiftly provide you with a number of parts sourcing options to support.

Toyota First was initially created in 2003 and was developed to supply Genuine Toyota Parts to both Independent and chains of Garages and Body shops.

Toyota First is proud to have into a market leading trade programme which is always striving to bring more innovation in to the supply of Genuine Toyota Parts to the trade including Garages and Body shops.